At www.bankomat.co.in, we strive to provide you with the best quality products and services. We understand that sometimes you may need to return or replace an item, and we are here to assist you. Please read our policy carefully to understand the terms and conditions regarding refunds, replacements, and cancellations.

Shipping

We partner with reliable shipping carriers such as Track On, Skyline, and DTDC to ensure the safe and timely delivery of your orders. Once your order is confirmed, it will be delivered within 7 to 15 business days. Please note that delivery times may vary depending on your location.

Standard delivery time: Minimum 7 days, Maximum 15 days.

Order Quality

We take pride in the quality of our products, and all our Bankomat machines come with a 1-year warranty on internal parts. If you encounter any technical errors within the warranty period, please reach out to our customer support team for assistance. However, please note that the warranty does not cover damages caused by misuse or unauthorized repairs.

Payment Terms

All payments made for Bankomat machines are non-refundable. We accept secure payment methods to ensure a smooth transaction process.

Replacement

If you receive a Bankomat machine with a technical error within 7 days of delivery, we offer a hassle-free replacement. Please contact our customer support team and provide the necessary details, including video proof of the issue. Once the replacement request is approved, we will initiate the replacement process.

Damaged Products: If your product arrives damaged, we will provide a replacement upon validation of video proof within 7 days of delivery. If the return is approved, the return or exchange will be processed within 7 to 10 business days.

Product Inspection Before Replacement: All returned items will go through a thorough inspection process to verify the issue. The replacement will only be processed once the defect or damage is confirmed by our team. If the issue does not meet our replacement criteria, the product will be sent back to the customer.

Repair Before Replacement: In case of minor defects or technical issues, we may attempt to repair the product first before providing a replacement. Our team will assess whether the issue can be resolved through troubleshooting or servicing.

Non-Returnable Items

To ensure quality and safety, certain items such as customized products, perishables, or accessories may not be eligible for return or replacement. Please check product details before purchasing.

Refund Policy

• We do not offer refunds once an order is confirmed. However, in the rare event that a replacement is unavailable, we may offer an alternative solution at our discretion.
• Refunds (if applicable) will be processed to the original payment method within 7 to 10 business days after approval.

Cancellation

We understand that circumstances may change, but once an order is confirmed, cancellation is not allowed. Therefore, we encourage you to review your order carefully before making the payment. If you have any questions or concerns about an order, please reach out to our customer support team for assistance.

Policy Updates

• Our refund and return policy is subject to change without prior notice. We recommend reviewing this page periodically for any updates or modifications.
• If you have any further questions or need assistance, please don’t hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products and services.